• Overview
• Experiencing
• Exploring
• Personalizing
• Synthesizing
• Evaluating
• Follow Up

Personalizing and Applying | Modeling

• Hardest Skill of All
• Presenter must "Really" Know the Subject
• No Faking: Phony Easily Spotted
• Modeling: Akin to Measuring
• If you can't measure it,
• You can't manage it and
• You can't control it